Shipping policy

Effective Date: September 2025

At UNMASK, we aim to deliver your art prints safely and promptly. This Shipping Policy outlines our practices and your rights regarding the shipment of purchased items.

Processing Time

• Orders are typically processed within [X business days] after payment confirmation.
• Custom or limited edition prints may require additional processing time. Any delays will be communicated via email.

Shipping Methods & Carriers

• We ship worldwide using trusted carriers such as [DHL / FedEx / UPS / local postal service].
• Standard and express shipping options are available at checkout.

Shipping Costs

• Shipping costs are calculated at checkout and depend on destination, shipping method, and package weight/size.
• Customers are responsible for customs duties, taxes, and import fees where applicable.

Estimated Delivery Times

• Domestic (within Israel): [X–X business days]
• International: [X–X business days], depending on destination and shipping method.
  Note: Delivery times are estimates only. We are not responsible for delays caused by carriers, customs, or events beyond our control.

Risk of Loss

Risk of loss or damage passes to the customer upon delivery to the shipping carrier. If your order arrives damaged, please contact us within [X days] of receipt with photos of the damage so we can assist.

Order Tracking

A tracking number will be provided once your order has been shipped, where applicable.

Undeliverable Packages

If a package is returned to us due to an incorrect address, refusal, or failure to collect, reshipping will incur additional charges.

Contact Us

For any questions about shipping or delivery, please contact us at:
Unmask
Email: hello@unmaskfaceit.com
Phone: [phone number]